WE HAVE A LONG-STANDING TRADITION OF CUSTOMER CARE.
For us, customer care is not an operational afterthought, or a new trendy marketing appliqué. It’s a practice that has been woven into our business from the very start. After all, for over 50 years people have been entrusting us to care for some of their most prized possessions. It’s a distinction that sets us apart from other companies in our industry, and a sign of our unwavering commitment to provide you with outstanding service.
We realize that today, more and more business is being conducted online, from order taking to payment form to shipping status. However, we pledge to continue to maintain the high level of care and attention to which our customers are accustomed and, more importantly, deserve.
If there is a question on whether we can launder your item or not, we encourage you to call us first before going to the expense of shipping it to us. However, often we need to see the item before we can tell you whether we can launder it successfully or not.
Also, please do not hesitate to call us if you are a first-time user. We are happy to explain our process to you and walk you through the forms, pointing out the important information you’ll need to place your order.
WE TAKE CARE OF YOUR INFORMATION.
Please be assured that as a customer and visitor to our site, we will not share your personal information with any other company or retailer. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information about our laundry care products and services. Your personal information remains strictly confidential. We do not resell any information about our customers to third parties. For your security, we do not store your credit card information.